Refund & Return Policy

Effective October 26, 2026

We want you to love your Amori. If something isn't right, here's how we make it right.

1. Damaged or defective items

If your case arrives damaged, has a manufacturing defect, or isn't the color you ordered, contact us within 30 days of delivery with your order reference and a photo. We will send a free replacement or give you a full refund, your choice, and you won't pay for return shipping. In most cases we won't even ask you to send the item back.

2. Returns for any other reason

You may return unused items within 30 days of delivery for a refund.
Items must be unused, clean and in their original condition and packaging, with the humidifier capsule unused.
Contact us first so we can confirm the return and send you the return address. Returns sent without contacting us may be delayed.
You pay the return shipping cost. We recommend a trackable service, because we can't refund items that never reach us.

3. Items we can't take back

Cases that have been used, damaged after delivery, or altered.
Humidifier capsules that have been wetted or used.
Custom club, event or wholesale orders made to a special specification, unless they arrive damaged or defective.

4. Exchanges

Want a different color? Contact us within 30 days of delivery. Return the unused item as described above and we'll send the new color once it arrives. If you'd rather not wait, place a new order and return the original for a refund.

5. Refunds

Approved refunds go back to your original payment method through Stripe, including any sales tax you paid.
We issue the refund within 5 business days of receiving and inspecting your return (or of approving a damaged-item claim). Your bank may then take another 5 to 10 business days to show it.
Shipping is free on our orders, so there are no shipping charges to refund or deduct.

6. Cancelling an order

Every Amori is made to order in the colors you choose. You can cancel for a full refund until your order ships. Contact us as soon as possible with your order reference. Once an order has shipped, the return terms above apply.

7. Gifts

If you received an Amori as a gift, contact us with the order reference or the buyer's name. We can exchange the item, or refund the original buyer.

Contact us

Questions about an order can be sent through the Customer Support page (include your order reference, which starts with "AM-") or by mail to:

Amori Humidors
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States